Refund policy

Return Policy – 30 Days You have 30 days from the date you receive your order to request a return.

Eligibility Items must be returned in the same condition as received—unused, unworn, with tags attached, and in the original packaging. A receipt or proof of purchase is required.

How to Start a Return Please email us at drathbrunmeier@gmail.com to initiate the process. Approved returns must be shipped to the following address: [INSERT RETURN ADDRESS]. Once your request is accepted, we’ll provide a prepaid shipping label and detailed instructions. Returns sent without prior authorization will not be accepted. For any questions, you can always reach us at drathbrunmeier@gmail.com.

Damages or Issues Inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We’ll review the issue and make it right.

Non‑Returnable Items Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards. If you’re unsure about your item, please contact us.

Exchanges The quickest way to get the product you want is to return your item and place a new order once the return is approved.

European Union Customers – 14‑Day Cooling‑Off Period If your order is shipped to the EU, you may cancel or return it within 14 days for any reason. Items must meet the same eligibility requirements listed above.

Refunds After we receive and inspect your return, we’ll notify you of approval. Approved refunds are processed to your original payment method within 10 business days. Please note that banks or credit card companies may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at drathbrunmeier@gmail.com.